CVE-2009-5056

Severity: low (CVSS 2.1 v2.0)
Exploited in the wild: not listed in CISA KEV
EPSS: 0.9% probability of exploitation in the next 30 days
Public exploit or detection template: yes
Published: 2011-03-18 · updated 2026-06-16
Weakness: CWE-20

Description

Open Ticket Request System (OTRS) before 2.4.0-beta2 does not properly enforce the move_into permission setting for a queue, which allows remote authenticated users to bypass intended access restrictions and read a ticket by watching this ticket, and then selecting the ticket from the watched-tickets list.

Affected products

OTRS AG OTRS: through 2.4.0; 0.5-beta1, 0.5-beta2, 0.5-beta3, 0.5-beta4, 0.5-beta5, 0.5-beta6 (+76)

References

http://bugs.otrs.org/show_bug.cgi?id=3583
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
http://bugs.otrs.org/show_bug.cgi?id=3583
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

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