CVE-2010-4763

Severity: medium (CVSS 6.5 v2.0)
Exploited in the wild: not listed in CISA KEV
EPSS: 1.6% probability of exploitation in the next 30 days
Public exploit or detection template: yes
Published: 2011-03-18 · updated 2026-06-16
Weakness: CWE-264

Description

The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

Affected products

OTRS AG OTRS: through 2.4.10; 0.5-beta1, 0.5-beta2, 0.5-beta3, 0.5-beta4, 0.5-beta5, 0.5-beta6 (+91)

References

http://bugs.otrs.org/show_bug.cgi?id=4399
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
http://bugs.otrs.org/show_bug.cgi?id=4399
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

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