CVE-2010-4768

Severity: medium (CVSS 6.0 v2.0)
Exploited in the wild: not listed in CISA KEV
EPSS: 1.0% probability of exploitation in the next 30 days
Public exploit or detection template: yes
Published: 2011-03-18 · updated 2026-06-16
Weakness: CWE-264

Description

Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions.

Affected products

OTRS AG OTRS: through 2.3.4; 0.5-beta1, 0.5-beta2, 0.5-beta3, 0.5-beta4, 0.5-beta5, 0.5-beta6 (+73)

References

http://bugs.otrs.org/show_bug.cgi?id=3499
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
http://bugs.otrs.org/show_bug.cgi?id=3499
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

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