CVE-2013-4088

Severity: medium (CVSS 6.5 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 2.4% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2020-02-21 · updated 2026-06-16
Weakness: CWE-200

Description

Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Affected products

OTRS AG OTRS: from 3.0.0 before 3.0.21; from 3.1.0 before 3.1.17; from 3.2.0 before 3.2.8 — fixed in 3.0.21, 3.1.17, 3.2.8

How to fix

Upgrade to a fixed version: OTRS AG OTRS 3.0.21, 3.1.17, 3.2.8. Check the vendor advisory for mitigations.

References

http://advisories.mageia.org/MGASA-2013-0196.html
http://archives.neohapsis.com/archives/bugtraq/2013-07/0015.html
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-4088
https://www.securityfocus.com/bid/60688/discuss
http://advisories.mageia.org/MGASA-2013-0196.html
http://archives.neohapsis.com/archives/bugtraq/2013-07/0015.html
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-4088
https://www.securityfocus.com/bid/60688/discuss

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