CVE-2015-3000

Severity: high (CVSS 7.8 v2.0)
Exploited in the wild: not listed in CISA KEV
EPSS: 8.0% probability of exploitation in the next 30 days
Public exploit or detection template: yes
Published: 2015-06-08 · updated 2026-06-17
Weakness: CWE-399

Description

SysAid Help Desk before 15.2 allows remote attackers to cause a denial of service (CPU and memory consumption) via a large number of nested entity references in an XML document to (1) /agententry, (2) /rdsmonitoringresponse, or (3) /androidactions, aka an XML Entity Expansion (XEE) attack.

Affected products

Sysaid: through 15.1

References

http://packetstormsecurity.com/files/132138/SysAid-Help-Desk-14.4-Code-Execution-Denial-Of-Service-Traversal-SQL-Injection.html
http://seclists.org/fulldisclosure/2015/Jun/8
http://www.securityfocus.com/archive/1/535679/100/0/threaded
http://www.securityfocus.com/bid/75038
https://www.sysaid.com/blog/entry/sysaid-15-2-your-voice-your-service-desk
http://packetstormsecurity.com/files/132138/SysAid-Help-Desk-14.4-Code-Execution-Denial-Of-Service-Traversal-SQL-Injection.html
http://seclists.org/fulldisclosure/2015/Jun/8
http://www.securityfocus.com/archive/1/535679/100/0/threaded
http://www.securityfocus.com/bid/75038
https://www.sysaid.com/blog/entry/sysaid-15-2-your-voice-your-service-desk

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