What’s Vulnerable › Vulnerabilities

CVE-2017-16854

• Severity: medium (CVSS 6.5 v3.0)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.5% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2017-12-08 · updated 2026-06-17
• Weakness: CWE-200

Description

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

Affected products

• Debian Linux: 7.0, 8.0, 9.0
• OTRS AG OTRS: from 3.3.0 through 3.3.20; from 4.0.0 (excl.) through 4.0.26; from 5.0.0 through 5.0.24; from 6.0.0 through 6.0.1

References

• https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
• https://www.debian.org/security/2017/dsa-4066
• https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/
• https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
• https://www.debian.org/security/2017/dsa-4066
• https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/

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