What’s Vulnerable › Vulnerabilities

CVE-2018-10198

• Severity: medium (CVSS 4.3 v3.0)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.0% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2018-06-06 · updated 2026-06-17
• Weakness: CWE-200

Description

An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.

Affected products

• OTRS AG OTRS: from 6.0.0 before 6.0.7 — fixed in 6.0.7

How to fix

Upgrade to a fixed version: OTRS AG OTRS 6.0.7. Check the vendor advisory for mitigations.

References

• https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/
• https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/

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