What’s Vulnerable › Vulnerabilities

CVE-2018-14593

• Severity: high (CVSS 8.8 v3.0)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.9% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2018-08-04 · updated 2026-06-17

Description

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Affected products

• Debian Linux: 8.0, 9.0
• Otrs Open Ticket Request System: from 4.0.0 through 4.0.30; from 5.0.0 through 5.0.28; from 6.0.0 through 6.0.9

References

• https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de
• https://lists.debian.org/debian-lts-announce/2018/08/msg00021.html
• https://www.debian.org/security/2018/dsa-4317
• https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de
• https://lists.debian.org/debian-lts-announce/2018/08/msg00021.html
• https://www.debian.org/security/2018/dsa-4317

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