What’s Vulnerable › Vulnerabilities

CVE-2018-19142

• Severity: medium (CVSS 4.8 v3.0)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.5% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2018-11-11 · updated 2026-06-17
• Weakness: CWE-79

Description

Open Ticket Request System (OTRS) 6.0.x before 6.0.13 allows an admin to conduct an XSS attack via a modified URL.

Affected products

• Otrs Open Ticket Request System: from 6.0.0 before 6.0.13 — fixed in 6.0.13

How to fix

Upgrade to a fixed version: Otrs Open Ticket Request System 6.0.13. Check the vendor advisory for mitigations.

References

• https://community.otrs.com/security-advisory-2018-08-security-update-for-otrs-framework/
• https://community.otrs.com/security-advisory-2018-08-security-update-for-otrs-framework/

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