What’s Vulnerable › Vulnerabilities

CVE-2018-20800

• Severity: medium (CVSS 6.5 v3.0)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.0% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2019-03-13 · updated 2026-06-17
• Weakness: CWE-20

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Affected products

• OTRS AG OTRS: 5.0.31, 6.0.13

References

• https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework
• https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework

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