CVE-2019-12497

Severity: medium (CVSS 5.3 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 1.8% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2019-06-17 · updated 2026-06-17
Weakness: CWE-200

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Affected products

Debian Linux: 8.0
OTRS AG OTRS: from 5.0.0 through 5.0.36; from 6.0.0 through 6.0.19; from 7.0.0 through 7.0.8

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://community.otrs.com/category/security-advisories-en/
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://community.otrs.com/category/security-advisories-en/
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

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