What’s Vulnerable › Vulnerabilities

CVE-2019-12746

• Severity: medium (CVSS 6.5 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.8% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2019-08-21 · updated 2026-06-17
• Weakness: CWE-200

Description

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

Affected products

• Debian Linux: 8.0
• OTRS AG OTRS: from 5.0.0 through 5.0.36; from 6.0.0 through 6.0.19

References

• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/
• https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
• https://www.otrs.com/category/release-and-security-notes-en/
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/
• https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html

Get alerted when CVE-2019-12746 or the next vulnerability affects your stack