What’s Vulnerable › Vulnerabilities

CVE-2019-13457

• Severity: medium (CVSS 4.3 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.9% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2020-03-10 · updated 2026-06-17
• Weakness: CWE-200

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Affected products

• OTRS AG OTRS: from 7.0.0 through 7.0.8

References

• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://otrs.com/release-notes/otrs-security-advisory-2019-11/
• https://www.otrs.com/category/release-and-security-notes-en/
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://otrs.com/release-notes/otrs-security-advisory-2019-11/
• https://www.otrs.com/category/release-and-security-notes-en/

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