What’s Vulnerable › Vulnerabilities

CVE-2019-13458

• Severity: medium (CVSS 6.5 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.5% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2019-08-21 · updated 2026-06-17

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.

Affected products

• Debian Linux: 8.0
• OTRS AG OTRS: from 5.0.0 through 5.0.36; from 6.0.0 through 6.0.19; from 7.0.0 through 7.0.8

References

• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/
• https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
• https://www.otrs.com/category/release-and-security-notes-en/
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/
• https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html

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