What’s Vulnerable › Vulnerabilities

CVE-2019-14994

• Severity: high (CVSS 7.5 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 5.9% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2019-09-19 · updated 2026-06-17
• Weakness: CWE-22

Description

The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.

Affected products

• Atlassian Jira Service Desk Server: before 3.9.16; from 3.10.0 before 3.16.8; from 4.0.0 before 4.1.3; from 4.2.0 before 4.2.5; from 4.3.0 before 4.3.4; 4.4.0 — fixed in 3.16.8, 3.9.16, 4.1.3, 4.2.5, 4.3.4

How to fix

Upgrade to a fixed version: Atlassian Jira Service Desk Server 3.16.8, 3.9.16, 4.1.3, 4.2.5. Check the vendor advisory for mitigations.

References

• http://packetstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.html
• https://jira.atlassian.com/browse/JSDSERVER-6517
• https://samcurry.net/analysis-of-cve-2019-14994/
• https://seclists.org/bugtraq/2019/Sep/39
• http://packetstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.html
• https://jira.atlassian.com/browse/JSDSERVER-6517
• https://samcurry.net/analysis-of-cve-2019-14994/
• https://seclists.org/bugtraq/2019/Sep/39

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