What’s Vulnerable › Vulnerabilities

CVE-2019-16375

• Severity: medium (CVSS 5.4 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.0% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2020-03-19 · updated 2026-06-17
• Weakness: CWE-79

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

Affected products

• OTRS AG OTRS: from 5.0.0 through 5.0.37; from 6.0.0 through 6.0.22; from 7.0.0 through 7.0.11

References

• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/category/security-advisories-en/
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
• https://otrs.com/release-notes/otrs-security-advisory-2019-13/
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/category/security-advisories-en/
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
• https://otrs.com/release-notes/otrs-security-advisory-2019-13/

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