CVE-2019-18179

Severity: medium (CVSS 4.3 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 1.6% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2020-01-06 · updated 2026-06-17

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Affected products

Debian Linux: 8.0
openSUSE Backports Sle: 15.0, 15.0-sp1, 15.0-sp2
openSUSE Leap: 15.1, 15.2
OTRS AG OTRS: from 5.0.0 through 5.0.38; from 6.0.0 through 6.0.23; from 7.0.0 through 7.0.12

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

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