What’s Vulnerable › Vulnerabilities

CVE-2019-9752

• Severity: medium (CVSS 5.4 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.1% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2019-03-13 · updated 2026-06-17
• Weakness: CWE-79

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.

Affected products

• openSUSE Backports Sle: 15.0-sp1, 15.0-sp2
• openSUSE Leap: 15.1, 15.2
• OTRS AG OTRS: from 5.0.0 before 5.0.34; from 6.0.0 before 6.0.16; from 7.0.0 before 7.0.4 — fixed in 5.0.34, 6.0.16, 7.0.4

How to fix

Upgrade to a fixed version: OTRS AG OTRS 5.0.34, 6.0.16, 7.0.4. Check the vendor advisory for mitigations.

References

• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework
• https://lists.debian.org/debian-lts-announce/2019/03/msg00023.html
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework
• https://lists.debian.org/debian-lts-announce/2019/03/msg00023.html

Get alerted when CVE-2019-9752 or the next vulnerability affects your stack