What’s Vulnerable › Vulnerabilities

CVE-2019-9753

• Severity: medium (CVSS 4.3 v3.0)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.9% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2019-06-03 · updated 2026-06-17
• Weakness: CWE-200

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

Affected products

• OTRS AG OTRS: from 7.0.0 before 7.0.5 — fixed in 7.0.5

How to fix

Upgrade to a fixed version: OTRS AG OTRS 7.0.5. Check the vendor advisory for mitigations.

References

• https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework
• https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework

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