What’s Vulnerable › Vulnerabilities

CVE-2019-9892

• Severity: medium (CVSS 6.5 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.1% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2019-05-22 · updated 2026-06-17
• Weakness: CWE-91

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

Affected products

• Debian Linux: 8.0
• OTRS AG OTRS: from 5.0.0 through 5.0.34; from 6.0.0 through 6.0.17; from 7.0.0 through 7.0.6

References

• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/
• https://lists.debian.org/debian-lts-announce/2019/05/msg00003.html
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/
• https://lists.debian.org/debian-lts-announce/2019/05/msg00003.html

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