What’s Vulnerable › Vulnerabilities

CVE-2020-11463

• Severity: high (CVSS 7.5 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.8% probability of exploitation in the next 30 days
• Public exploit or detection template: yes
• Published: 2020-04-01 · updated 2026-06-17
• Weakness: CWE-862

Description

An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.

Affected products

• Deskpro: before 2019.8.0 — fixed in 2019.8.0

How to fix

Upgrade to a fixed version: Deskpro 2019.8.0. Check the vendor advisory for mitigations.

References

• https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
• https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
• https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update
• https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
• https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
• https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update

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