What’s Vulnerable › Vulnerabilities

CVE-2020-11464

• Severity: medium (CVSS 4.3 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.2% probability of exploitation in the next 30 days
• Public exploit or detection template: yes
• Published: 2020-04-01 · updated 2026-06-17
• Weakness: CWE-269

Description

An issue was discovered in Deskpro before 2019.8.0. The /api/people endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve sensitive information about all users registered on the system. This includes their full name, privilege, email address, phone number, etc.

Affected products

• Deskpro: before 2019.8.0 — fixed in 2019.8.0

How to fix

Upgrade to a fixed version: Deskpro 2019.8.0. Check the vendor advisory for mitigations.

References

• https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
• https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
• https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update
• https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
• https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
• https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update

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