What’s Vulnerable › Vulnerabilities

CVE-2020-11465

• Severity: high (CVSS 8.8 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 1.9% probability of exploitation in the next 30 days
• Public exploit or detection template: yes
• Published: 2020-04-01 · updated 2026-06-17
• Weakness: CWE-862

Description

An issue was discovered in Deskpro before 2019.8.0. The /api/apps/* endpoints failed to properly validate a user's privilege, allowing an attacker to control/install helpdesk applications and leak current applications' configurations, including applications used as user sources (used for authentication). This enables an attacker to forge valid authentication models that resembles any user on the system.

Affected products

• Deskpro: before 2019.8.0 — fixed in 2019.8.0

How to fix

Upgrade to a fixed version: Deskpro 2019.8.0. Check the vendor advisory for mitigations.

References

• https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
• https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
• https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update
• https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
• https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
• https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update

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