What’s Vulnerable › Vulnerabilities

CVE-2020-1777: Agent names disclosed in chat feature

• Severity: medium (CVSS 5.3 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.8% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2020-10-15 · updated 2026-06-17
• Weakness: CWE-200

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Affected products

• OTRS AG OTRS: from 7.0.0 through 7.0.21; from 8.0.0 through 8.0.6

References

• https://otrs.com/release-notes/otrs-security-advisory-2020-15/
• https://otrs.com/release-notes/otrs-security-advisory-2020-15/

Get alerted when CVE-2020-1777 or the next vulnerability affects your stack