CVE-2020-1779: Dynamic templates reveal sensitive data when OTRS tags are used

Severity: medium (CVSS 4.9 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 1.0% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2021-02-08 · updated 2026-06-17
Weakness: CWE-200

Description

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

Affected products

OTRS AG OTRSTicketForms: from 6.0.0 through 6.0.40; from 7.0.0 through 7.0.29; from 8.0.0 through 8.0.3

References

https://otrs.com/release-notes/otrs-security-advisory-2020-17/
https://otrs.com/release-notes/otrs-security-advisory-2020-17/

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