What’s Vulnerable › Vulnerabilities

CVE-2021-31160

• Severity: high (CVSS 7.5 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 3.5% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2021-06-29 · updated 2026-06-17

Description

Zoho ManageEngine ServiceDesk Plus MSP before 10521 allows an attacker to access internal data.

Affected products

• ManageEngine ServiceDesk Plus: 10.5
• Zohocorp Manageengine Servicedesk Plus Msp: before 10.5; 10.5-10500, 10.5-10501, 10.5-10502, 10.5-10503, 10.5-10504, 10.5-10505 (+15) — fixed in 10.5

How to fix

Upgrade to a fixed version: Zohocorp Manageengine Servicedesk Plus Msp 10.5. Check the vendor advisory for mitigations.

References

• https://cds.thalesgroup.com/en/tcs-cert/CVE-2021-31160
• https://excellium-services.com/cert-xlm-advisory/cve-2021-31160/
• https://www.manageengine.com/products/service-desk-msp/readme.html#10521
• https://excellium-services.com/cert-xlm-advisory/cve-2021-31160/
• https://www.manageengine.com/products/service-desk-msp/readme.html#10521

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