What’s Vulnerable › Vulnerabilities

CVE-2021-36097: Agents are able to lock the ticket without the "Owner" permission

• Severity: medium (CVSS 4.3 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.5% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2021-10-18 · updated 2026-06-17
• Weakness: CWE-266

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Affected products

• OTRS AG OTRS: from 8.0.0 through 8.0.16

References

• https://otrs.com/release-notes/otrs-security-advisory-2021-20/
• https://otrs.com/release-notes/otrs-security-advisory-2021-20/

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