CVE-2022-1004: Information disclosure in the External Interface

Severity: medium (CVSS 4.3 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 0.6% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2022-03-21 · updated 2026-06-17
Weakness: CWE-200

Description

Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.

Affected products

OTRS AG OTRS: from 7.0.0 before 7.0.33; from 8.0.0 before 8.0.20 — fixed in 7.0.33, 8.0.20

How to fix

Upgrade to a fixed version: OTRS AG OTRS 7.0.33, 8.0.20. Check the vendor advisory for mitigations.

References

https://otrs.com/release-notes/otrs-security-advisory-2022-06/
https://otrs.com/release-notes/otrs-security-advisory-2022-06/

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