What’s Vulnerable › Vulnerabilities

CVE-2022-32741: Information disclosure in Request New Password feature

• Severity: medium (CVSS 5.3 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.9% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2022-06-13 · updated 2026-06-17
• Weakness: CWE-200

Description

Attacker is able to determine if the provided username exists (and it's valid) using Request New Password feature, based on the response time.

Affected products

• OTRS AG OTRS: from 7.0.0 before 7.0.35; from 8.0.0 before 8.0.23 — fixed in 7.0.35, 8.0.23

How to fix

Upgrade to a fixed version: OTRS AG OTRS 7.0.35, 8.0.23. Check the vendor advisory for mitigations.

References

• https://otrs.com/release-notes/otrs-security-advisory-2022-09/
• https://otrs.com/release-notes/otrs-security-advisory-2022-09/

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