What’s Vulnerable › Vulnerabilities

CVE-2022-39050: Possible XSS stored in customer information

• Severity: medium (CVSS 4.8 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.5% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2022-09-05 · updated 2026-06-17
• Weakness: CWE-79

Description

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

Affected products

• OTRS AG OTRS: from 6.0.0 through 6.0.32; from 7.0.0 before 7.0.37; from 8.0.0 before 8.0.25 — fixed in 7.0.37, 8.0.25

How to fix

Upgrade to a fixed version: OTRS AG OTRS 7.0.37, 8.0.25. Check the vendor advisory for mitigations.

References

• https://otrs.com/release-notes/otrs-security-advisory-2022-11/
• https://otrs.com/release-notes/otrs-security-advisory-2022-11/

Get alerted when CVE-2022-39050 or the next vulnerability affects your stack