What’s Vulnerable › Vulnerabilities

CVE-2022-40771

• Severity: medium (CVSS 4.9 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 3.7% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2022-11-23 · updated 2026-06-17
• Weakness: CWE-611

Description

Zoho ManageEngine ServiceDesk Plus versions 13010 and prior are vulnerable to an XML External Entity attack that leads to Information Disclosure.

Affected products

• Manage Engine Asset Explorer Agent: before 6.9; 6.9, 6.9-6900, 6.9-6901, 6.9-6902, 6.9-6903, 6.9-6904 (+24) — fixed in 6.9
• ManageEngine ServiceDesk Plus: before 14.0; 14.0, 14.0-14000 — fixed in 14.0
• Zohocorp Manageengine Servicedesk Plus Msp: before 13.0; 13.0, 13.0-13000 — fixed in 13.0
• Zohocorp Manageengine Supportcenter Plus: before 11.0; 11.0, 11.0-11000, 11.0-11001, 11.0-11002, 11.0-11003, 11.0-11004 (+20) — fixed in 11.0

How to fix

Upgrade to a fixed version: Manage Engine Asset Explorer Agent 6.9; ManageEngine ServiceDesk Plus 14.0; Zohocorp Manageengine Servicedesk Plus Msp 13.0; Zohocorp Manageengine Supportcenter Plus 11.0. Check the vendor advisory for mitigations.

References

• https://manageengine.com
• https://www.manageengine.com/products/service-desk/CVE-2022-40771.html
• https://manageengine.com
• https://www.manageengine.com/products/service-desk/CVE-2022-40771.html

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