CVE-2023-1248: Possible XSS in Ticket Actions

Severity: medium (CVSS 6.1 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 0.4% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2023-03-20 · updated 2026-06-17
Weakness: CWE-79

Description

Improper Input Validation vulnerability in OTRS AG OTRS (Ticket Actions modules), OTRS AG ((OTRS)) Community Edition (Ticket Actions modules) allows Cross-Site Scripting (XSS).This issue affects OTRS: from 7.0.X before 7.0.42; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Affected products

OTRS AG OTRS: from 6.0.1 through 6.0.34; from 7.0.0 before 7.0.42 — fixed in 7.0.42

How to fix

Upgrade to a fixed version: OTRS AG OTRS 7.0.42. Check the vendor advisory for mitigations.

References

https://otrs.com/release-notes/otrs-security-advisory-2023-01/
https://otrs.com/release-notes/otrs-security-advisory-2023-01/

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