What’s Vulnerable › Vulnerabilities

CVE-2023-34197

• Severity: medium (CVSS 5.4 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 3.5% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2023-07-07 · updated 2026-06-17
• Weakness: CWE-863

Description

Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and SupportCenter Plus before 14300 have a privilege escalation vulnerability in the Release module that allows unprivileged users to access the Reminders of a release ticket and make modifications.

Affected products

• ManageEngine ServiceDesk Plus: before 14.2; 14.2-14200, 14.2-14201 — fixed in 14.2
• Zohocorp Manageengine Servicedesk Plus Msp: before 14.2; 14.2-14200, 14.2-14201, 14.2-14202 — fixed in 14.2
• Zohocorp Manageengine Supportcenter Plus: before 14.2; 14.2-14200, 14.2-14201 — fixed in 14.2

How to fix

Upgrade to a fixed version: ManageEngine ServiceDesk Plus 14.2; Zohocorp Manageengine Servicedesk Plus Msp 14.2; Zohocorp Manageengine Supportcenter Plus 14.2. Check the vendor advisory for mitigations.

References

• https://www.manageengine.com/products/service-desk/CVE-2023-34197.html
• https://www.manageengine.com/products/service-desk/CVE-2023-34197.html

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