CVE-2023-38058: Tickets can be moved without permissions

Severity: medium (CVSS 4.3 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 0.4% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2023-07-24 · updated 2026-06-17
Weakness: CWE-269

Description

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.

Affected products

OTRS AG OTRS: from 8.0.0 before 8.0.35 — fixed in 8.0.35

How to fix

Upgrade to a fixed version: OTRS AG OTRS 8.0.35. Check the vendor advisory for mitigations.

References

https://otrs.com/release-notes/otrs-security-advisory-2023-07/
https://otrs.com/release-notes/otrs-security-advisory-2023-07/

Get alerted when CVE-2023-38058 or the next vulnerability affects your stack