What’s Vulnerable › Vulnerabilities

CVE-2024-13604: KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin <= 1.7.4 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory

• Severity: high (CVSS 7.5 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.5% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2025-04-05 · updated 2026-06-17
• Weakness: CWE-200

Description

The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.

Affected products

• logoninc KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin: through 1.7.4

References

• https://plugins.trac.wordpress.org/browser/kb-support/trunk/includes/files.php
• https://plugins.trac.wordpress.org/changeset/3231596/
• https://www.wordfence.com/threat-intel/vulnerabilities/id/b3a058d6-ca9e-4241-b6dd-307efa7689ab?source=cve

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