What’s Vulnerable › Vulnerabilities

CVE-2024-13607: JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Authenticated (Subscriber+) Insecure Direct Object Reference

• Severity: medium (CVSS 4.3 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.4% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2025-02-04 · updated 2026-06-17
• Weakness: CWE-639

Description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.

Affected products

• rabilal JS Help Desk – AI-Powered Support & Ticketing System: through 2.8.8

References

• https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/2.8.8/modules/gdpr/controller.php#L110
• https://plugins.trac.wordpress.org/changeset/3230977/
• https://www.wordfence.com/threat-intel/vulnerabilities/id/3f57fbbc-ed5a-4452-bd8a-6fc0a4536d76?source=cve

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