CVE-2024-23791: Unnecessary data is written to log if issues during indexing occurs

Severity: high (CVSS 7.5 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 0.5% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2024-01-29 · updated 2026-06-17
Weakness: CWE-532

Description

Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Affected products

OTRS AG OTRS: from 7.0.0 before 7.0.49; from 8.0.0 before 2024.1.1 — fixed in 2024.1.1, 7.0.49

How to fix

Upgrade to a fixed version: OTRS AG OTRS 2024.1.1, 7.0.49. Check the vendor advisory for mitigations.

References

https://otrs.com/release-notes/otrs-security-advisory-2024-02/
https://otrs.com/release-notes/otrs-security-advisory-2024-02/

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