CVE-2024-23793: Upload of files outside application directory

Severity: medium (CVSS 6.3 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 0.8% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2024-06-06 · updated 2026-06-17
Weakness: CWE-22

Description

The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts. This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Affected products

OTRS AG OTRS: from 7.0.x before 7.0.49; from 2024.x before 2024.3.2; 8.0.x, 2023.x — fixed in 2024.3.2, 7.0.49
OTRS AG ((OTRS)) Community Edition: from 6.0.1 before 6.0.34 — fixed in 6.0.34

How to fix

Upgrade to a fixed version: OTRS AG OTRS 2024.3.2, 7.0.49; OTRS AG ((OTRS)) Community Edition 6.0.34. Check the vendor advisory for mitigations.

References

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