What’s Vulnerable › Vulnerabilities

CVE-2024-28986: SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability

• Severity: critical (CVSS 9.8 v3.1)
• Exploited in the wild: yes — in CISA KEV since 2024-08-15
• EPSS: 84.6% probability of exploitation in the next 30 days
• Public exploit or detection template: yes
• Published: 2024-08-13 · updated 2026-06-17
• Weakness: CWE-502

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

Affected products

• SolarWinds Web Help Desk: through 12.8.2; 12.8.3

References

• https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1
• https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986
• https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28986

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