What’s Vulnerable › Vulnerabilities

CVE-2024-28988: SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

• Severity: critical (CVSS 9.8 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 39.1% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2025-09-01 · updated 2026-06-17
• Weakness: CWE-502

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.  We recommend all Web Help Desk customers apply the patch, which is now available.  We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

Affected products

• SolarWinds Web Help Desk: through 12.8.2; 12.8.3, 12.8.3-hotfix1, 12.8.3-hotfix2

References

• https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3
• https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988

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