CVE-2024-6540: Information exlosure in external interface

Severity: medium (CVSS 5.3 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 0.4% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2024-07-15 · updated 2026-06-17
Weakness: CWE-790

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Affected products

OTRS AG OTRS: from 8.0.0 before 2024.5.2 — fixed in 2024.5.2

How to fix

Upgrade to a fixed version: OTRS AG OTRS 2024.5.2. Check the vendor advisory for mitigations.

References

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