What’s Vulnerable › Vulnerabilities

CVE-2024-8632: KB Support – WordPress Help Desk and Knowledge Base <= 1.6.6 - Missing Authorization to Unauthenticated Ticket Reply Exposure

• Severity: medium (CVSS 6.5 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.3% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2024-10-01 · updated 2026-06-17
• Weakness: CWE-862

Description

The KB Support – WordPress Help Desk and Knowledge Base plugin for WordPress is vulnerable to unauthorized access and modification of data due to a missing capability check on the 'kbs_ajax_load_front_end_replies' and 'kbs_ajax_mark_reply_as_read' functions in all versions up to, and including, 1.6.6. This makes it possible for unauthenticated attackers to read replies of any ticket, and mark any reply as read.

Affected products

• logoninc KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin: before 1.6.7 — fixed in 1.6.7

How to fix

Upgrade to a fixed version: logoninc KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin 1.6.7. Check the vendor advisory for mitigations.

References

• https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3164784%40kb-support&new=3164784%40kb-support&sfp_email=&sfph_mail=
• https://www.wordfence.com/threat-intel/vulnerabilities/id/767b1234-5b4a-4baa-9048-7b2e413cdba5?source=cve

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