What’s Vulnerable › Vulnerabilities

CVE-2025-10039: ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Insecure Direct Object Reference via 'eh_crm_ticket_single_view_client'

• Severity: medium (CVSS 4.3 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.3% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2025-11-21 · updated 2026-10-08
• Weakness: CWE-639

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets.

Affected products

• Elula Wsdesk: before 3.3.0 — fixed in 3.3.0

How to fix

Upgrade to a fixed version: Elula Wsdesk 3.3.0. Check the vendor advisory for mitigations.

References

• https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions.php#L259
• https://plugins.trac.wordpress.org/changeset/3391342/
• https://www.wordfence.com/threat-intel/vulnerabilities/id/d9ffc0af-9c3d-4f8e-ae0b-e51c0c67dfe1?source=cve

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