What’s Vulnerable › Vulnerabilities

CVE-2025-11456: ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Unauthenticated Arbitrary File Upload

• Severity: critical (CVSS 9.8 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.8% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2025-11-21 · updated 2026-10-18
• Weakness: CWE-434

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file uploads due to missing file type validation in the eh_crm_new_ticket_post() function in all versions up to, and including, 3.3.1. This makes it possible for unauthenticated attackers to upload arbitrary files on the affected site's server which may make remote code execution possible.

Affected products

• Elula Wsdesk: before 3.3.2 — fixed in 3.3.2

How to fix

Upgrade to a fixed version: Elula Wsdesk 3.3.2. Check the vendor advisory for mitigations.

References

• https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-three.php?rev=3332203
• https://plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-three.php
• https://wordpress.org/plugins/elex-helpdesk-customer-support-ticket-system/
• https://www.wordfence.com/threat-intel/vulnerabilities/id/a6f362c1-fe64-4be1-9713-14c0561a59ce?source=cve

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