What’s Vulnerable › Vulnerabilities

CVE-2025-12023: ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Ticket Restore

• Severity: medium (CVSS 4.3 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.2% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2025-11-21 · updated 2026-10-07
• Weakness: CWE-862

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.

Affected products

• Elula Wsdesk: before 3.3.2 — fixed in 3.3.2

How to fix

Upgrade to a fixed version: Elula Wsdesk 3.3.2. Check the vendor advisory for mitigations.

References

• https://plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions.php
• https://www.wordfence.com/threat-intel/vulnerabilities/id/4599b145-cb89-48d4-8581-e1ee7a7bd323?source=cve

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