What’s Vulnerable › Vulnerabilities

CVE-2025-12085: ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Trash Empty

• Severity: medium (CVSS 4.3 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.2% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2025-11-21 · updated 2026-10-07
• Weakness: CWE-862

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_empty_trash' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to empty the ticket trash.

Affected products

• Elula Wsdesk: before 3.3.2 — fixed in 3.3.2

How to fix

Upgrade to a fixed version: Elula Wsdesk 3.3.2. Check the vendor advisory for mitigations.

References

• https://plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php
• https://www.wordfence.com/threat-intel/vulnerabilities/id/89696d1c-8e6e-402a-9d7a-03fe0f364a72?source=cve

Get alerted when CVE-2025-12085 or the next vulnerability affects your stack