What’s Vulnerable › Vulnerabilities

CVE-2025-12169: ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.0 - Missing Authorization to Authenitcated (Subscriber+) to Scheduled Trigger Deletion

• Severity: medium (CVSS 4.3 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.2% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2025-11-21 · updated 2026-10-07
• Weakness: CWE-862

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.

Affected products

• Elula Wsdesk: before 3.3.1 — fixed in 3.3.1

How to fix

Upgrade to a fixed version: Elula Wsdesk 3.3.1. Check the vendor advisory for mitigations.

References

• https://plugins.trac.wordpress.org/changeset/3391816
• https://www.wordfence.com/threat-intel/vulnerabilities/id/ae2ac493-e6df-4083-8601-65635ad342b2?source=cve

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