CVE-2025-20336: Cisco Desk Phone 9800 Series, IP Phone 7800 and 8800 Series, and Video Phone 8875 with SIP Firmware Information Disclosure Vulnerability

Severity: high (CVSS 7.5 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 0.4% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2025-09-03 · updated 2026-06-17
Weakness: CWE-200

Description

A vulnerability in the directory permissions of Cisco Desk Phone 9800 Series, Cisco IP Phone 7800 and 8800 Series, and Cisco Video Phone 8875 could allow an unauthenticated, remote attacker to access sensitive information on an affected device. This vulnerability exists because the product exposes sensitive information to an actor that is not explicitly authorized to have access to that information. An attacker could exploit this vulnerability by sending a crafted packet to the IP address of a device that has Web Access enabled. A successful exploit could allow the attacker to access sensitive information from the device. Note: To exploit this vulnerability, Web Access must be enabled on the phone. Web Access is disabled by default.

Affected products

Cisco Desk Phone 9841 Firmware: from 3.0\(1\) before 3.3\(1\) — fixed in 3.3\(1\)
Cisco Desk Phone 9851 Firmware: from 3.0\(1\) before 3.3\(1\) — fixed in 3.3\(1\)
Cisco Desk Phone 9861 Firmware: from 3.0\(1\) before 3.3\(1\) — fixed in 3.3\(1\)
Cisco Desk Phone 9871 Firmware: from 3.0\(1\) before 3.3\(1\) — fixed in 3.3\(1\)
Cisco Ip Phone 7811 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 7821 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 7841 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 7861 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8811 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8821 Firmware: before 11.0\(6\); 11.0(6), 11.0(6)-sr1, 11.0(6)-sr2, 11.0(6)-sr4, 11.0(6)-sr5, 11.0(6)-sr6 — fixed in 11.0\(6\)
Cisco Ip Phone 8841 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8845 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8851 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8851Nr Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8861 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8865 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Video Phone 8875 Firmware: before 2.3\(1\); from 3.0\(1\) before 3.3\(1\); 2.3(1), 2.3(1)-sr1 — fixed in 2.3\(1\), 3.3\(1\)

How to fix

Upgrade to a fixed version: Cisco Desk Phone 9841 Firmware 3.3\(1\); Cisco Desk Phone 9851 Firmware 3.3\(1\); Cisco Desk Phone 9861 Firmware 3.3\(1\); Cisco Desk Phone 9871 Firmware 3.3\(1\); Cisco Ip Phone 7811 Firmware 14.3\(1\); Cisco Ip Phone 7821 Firmware 14.3\(1\); Cisco Ip Phone 7841 Firmware 14.3\(1\); Cisco Ip Phone 7861 Firmware 14.3\(1\); Cisco Ip Phone 8811 Firmware 14.3\(1\); Cisco Ip Phone 8821 Firmware 11.0\(6\); Cisco Ip Phone 8841 Firmware 14.3\(1\); Cisco Ip Phone 8845 Firmware 14.3\(1\). Check the vendor advisory for mitigations.

References

https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-phone-write-g3kcC5Df

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