CVE-2025-20351: Cisco Desk Phone 9800 Series, IP Phone 7800 and 8800 Series, and Video Phone 8875 with SIP Firmware Cross-Site Scripting Vulnerability

Severity: medium (CVSS 6.1 v3.1)
Exploited in the wild: not listed in CISA KEV
EPSS: 0.3% probability of exploitation in the next 30 days
Public exploit or detection template: none known
Published: 2025-10-15 · updated 2026-10-08
Weakness: CWE-79

Description

A vulnerability in the web UI of Cisco Desk Phone 9800 Series, Cisco IP Phone 7800 and 8800 Series, and Cisco Video Phone 8875 running Cisco SIP Software could allow an unauthenticated, remote attacker to conduct XSS attacks against a user of the web UI. This vulnerability exists because the web UI of an affected device does not sufficiently validate user-supplied input. An attacker could exploit this vulnerability by persuading a user to click a crafted link. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive, browser-based information. Note: To exploit this vulnerability, the phone must be registered to Cisco Unified Communications Manager and have Web Access enabled. Web Access is disabled by default.

Affected products

Cisco Desk Phone 9841 Firmware: from 3.0\(1\) through 3.2\(1\)
Cisco Desk Phone 9851 Firmware: from 3.0\(1\) through 3.2\(1\)
Cisco Desk Phone 9861 Firmware: from 3.0\(1\) through 3.2\(1\)
Cisco Desk Phone 9871 Firmware: from 3.0\(1\) through 3.2\(1\)
Cisco Ip Phone 7811 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 7821 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 7841 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 7861 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8811 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8821 Firmware: before 11.0\(1\); 11.0(0.7)-mpp, 11.0(1), 11.0(2), 11.0(2)-sr1, 11.0(2)-sr2, 11.0(3) (+20) — fixed in 11.0\(1\)
Cisco Ip Phone 8832 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8841 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8845 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8851 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8861 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Ip Phone 8865 Firmware: before 14.3\(1\); 14.3(1), 14.3(1)-sr1 — fixed in 14.3\(1\)
Cisco Video Phone 8875 Firmware: before 2.3\(1\); from 3.0\(1\) through 3.2\(1\); 2.3(1), 2.3(1)-sr1 — fixed in 2.3\(1\)

How to fix

Upgrade to a fixed version: Cisco Ip Phone 7811 Firmware 14.3\(1\); Cisco Ip Phone 7821 Firmware 14.3\(1\); Cisco Ip Phone 7841 Firmware 14.3\(1\); Cisco Ip Phone 7861 Firmware 14.3\(1\); Cisco Ip Phone 8811 Firmware 14.3\(1\); Cisco Ip Phone 8821 Firmware 11.0\(1\); Cisco Ip Phone 8832 Firmware 14.3\(1\); Cisco Ip Phone 8841 Firmware 14.3\(1\); Cisco Ip Phone 8845 Firmware 14.3\(1\); Cisco Ip Phone 8851 Firmware 14.3\(1\); Cisco Ip Phone 8861 Firmware 14.3\(1\); Cisco Ip Phone 8865 Firmware 14.3\(1\). Check the vendor advisory for mitigations.

References

https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-phone-dos-FPyjLV7A

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