What’s Vulnerable › Vulnerabilities

CVE-2026-111939: Frappe Helpdesk before 1.26.0 Authorization Bypass via raised_by in Ticket Creation

• Severity: medium (CVSS 4.6 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.2% probability of exploitation in the next 30 days
• Public exploit or detection template: none known
• Published: 2026-10-19 · updated 2026-10-19
• Weakness: CWE-639

Description

Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.

Affected products

• frappe helpdesk: before 1.26.0 — fixed in 1.26.0

How to fix

Upgrade to a fixed version: frappe helpdesk 1.26.0. Check the vendor advisory for mitigations.

References

• https://github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/api.py
• https://github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
• https://github.com/frappe/helpdesk/commit/1186367f3616a605440e73e6a08eacbbcb9b92d9
• https://github.com/frappe/helpdesk/commit/c778f533b24b1dee0c75b206979a9bc4b1be0de2
• https://github.com/frappe/helpdesk/releases/tag/v1.26.0
• https://github.com/frappe/helpdesk/security/advisories/GHSA-xf93-jjcj-44vm
• https://www.vulncheck.com/advisories/frappe-helpdesk-before-1.26.0-authorization-bypass-via-raised-by-in-ticket-creation

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